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Contact No: 033-23673598/99
033-23673798/99
Fax : 033-23673597
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NOC OPERATION

24x7 Help Desk

For any type of problem (Radio, Fiber and IP) customers are requested to lodge their complaint preferably on email: kol.noc@stpi.in and get Trouble Ticket No. from STPI KOLKATA.

Contact Person

:

Shift-in-charge

Telephone No

:

033-23673798/99 (Kolkata)

0343-2531295 (Durgapur)

0353-2571986 (Siliguri)
03224-255092 (Haldia)

03222-234436 (Kharagpur)

Fax. No

:

23673597 (Kolkata Office)

Email

:

kol.noc@stpi.in

STPI has setup its own gateway and a 24x7 state of the art Network Operations Center (NOC) for continuous monitoring of Softnet services and deliver the committed service uptime of 99.9%.

Features of NOC

Round the clock support
Calls are handled directly by the engineers
Single contact for all outage calls
Contact over mobile is available in case of emergency
Escalations are built into fault monitoring system

Fault Resolution

Customer can log an outage call either through telephone or mail.
As soon as the customer calls, a trouble ticket is generated. The customer is given a trouble ticket no. and all his contacts are entered in this ticket by the duty technician
After the ticket is generated duty technician starts working on the trouble call based on the inputs provided by the customer.
All efforts are made to resolve the problem from NOC, if a field visit is necessary the ticket is handed over to maintenance technician who is available in the field
Maintenance technician visits the customer site and resolves the problem
Once the problem is resolved, same is informed to NOC and the ticket is updated. After confirmation by customer on link status the ticket is closed. On request, confirmation is mailed across to the customer immediately

 

 

 
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